Frequently Asked Questions
Everything you need to know about your favorite footwear and accessories.
How do I determine my correct shoe size?
We provide a detailed size chart on every product page. Since our designs are handcrafted, we recommend measuring your foot length in centimeters and comparing it to our guide for the most accurate fit.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused items in their original packaging. Please note that customized products and items purchased during clearance sales are final sale.
When can I expect my order to arrive?
Standard domestic shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor its progress.
Are your products vegan and cruelty-free?
Yes, The CAI Store is proud to be a PETA-approved vegan brand. We use high-quality synthetic materials and fabrics to ensure our fashion is both stylish and ethical.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery timelines vary by destination and are calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.